Frequently asked

Are we locked in?

No. The configuration lives on your device and can be backed up at any time. If the engagement ends, the documentation and configuration stay yours. What stops is access to our update path and support coverage.

Does any of our data reach Ixolate?

No traffic or configuration content flows to us on its own. During an incident we ask for specific logs explicitly, and you send them.

Will it run on hardware we already own?

Often, yes. Send the specs and you get an honest read, including when the answer is that the box should not carry production traffic.

How long does deployment take?

A straightforward single site is usually days, migration included. Multi-site networks are done site by site, not all at once.

What about trouble outside your scope?

ISP link faults, power and third-party equipment still get our help tracing them. What carries no response target is anything outside our control.

Is on-site support available?

For sites within reach, yes, and it is part of the agreed scope. Beyond that we work remotely with your people on site.